Generally, the minimum class size is five and the maximum is twelve. However, in special circumstances and depending on the needs of the course, Instituto Cervantes reserves the right to open a course to include an additional student. We encourage students to register early or we may not be able to accommodate you at the time that best fits your schedule. Instituto Cervantes reserves the right to cancel courses for which fewer than five students have registered. Students registered in a canceled course will be duly notified and may choose to either receive a full refund or transfer to another course, providing it is not full, of the same price. If the student is transfered to a course with higher registration fees, the student must pay the price difference. If the course is less expensive than the original course, the student will receive a refund for the price difference.
Teachers are not assigned to their classes until the week prior to the beginning of each session. If a class is split, we cannot guarantee that students and their former classmates will be placed into the same section. Instituto Cervantes reserves the right to reassign teachers after a course has started. Students cannot choose the teacher for their course.
Attendance is the student’s responsibility. It is recommended that a student contact his/her teacher for homework in the case of an absence. It is possible to make up one missed class per term by attending a class in another course of the same level, subject to availability. This will have to be arranged through the Academic Department, which may be reached at firstname.lastname@example.org or 212.308.4420 ext.3. Once classes have started, it is not possible to switch courses.
Payment may be made by check, debit or credit card (Visa, MasterCard, Discover and American Express). Full payment must be received prior to the first class.
Tuition fees are refundable only if requested in writing before the second class of the course. There is a processing fee of $75 for all refunds. Refunds will be issued to all students who cancel in writing by the refund/cancellation deadline. This can be done via e-mail at email@example.com or fax to 212.308.7721. Cancellations by telephone or regular mail are not accepted. Request for refunds received after the refund deadline will not be granted. Once classes begin, transference between classes is not allowed. Classes cannot be prorated or transferred to another semester.