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Policies

Class Size
Generally, the minimum class size is six and the maximum is twelve. However, in special circumstances, and depending on the needs of the course, Instituto Cervantes reserves the right to open a course to include an additional student. We encourage students to register early or we may not be able to accommodate you at the time that best fits your schedule. Instituto Cervantes reserves the right to cancel courses for which fewer than six students have registered. Students registered in a canceled course will be duly notified and may choose to either receive a full refund or transfer to another course, providing it is not full, either paying the extra or receiving a discount if the tuition of the new course is a different amount.

Professors and Class Groups
Teachers are not assigned to their classes until the week prior to the beginning of each session. If a class is split, we cannot guarantee that students and their former classmates will be placed into the same section. Instituto Cervantes reserves the right to reassign teachers after a course has started. Students cannot choose the teacher for their course.

Attendance
Attendance is the student’s responsibility. Contact your teacher for homework in the case of an absence. It is possible to make up a missed class by attending a class in another course of the same level, subject to availability. This will have to be arranged through our administration office, which can be contacted at classprogram@cervantes.org or 212.308.4420 ext.3. Once classes have started, it is not possible to transfer courses.

Payment
Payment may be made by check, debit or credit card (Visa, MasterCard, Discover and American Express). Full payment must be received prior to the first class.

Refunds
Tuition fees are refundable only if requested in writing before the second class of the course. There is a processing fee of $75 for all refunds. Refunds will be issued to all students who cancel in writing by the refund/cancellation deadline. This can be done via e-mail at classprogram@cervantes.org or fax to 212.308.7721. Cancellations by telephone or regular mail are not accepted. Request for refunds received after the refund deadline will not be granted. Once classes begin, transference between classes is not allowed. Classes cannot be prorated or transferred to another semester.